Shipping & Returns

Shipping & Returns

Standard Delivery

Standard UK delivery is FREE on all UK orders over £30.00. This is a 2nd class delivery service. Orders under £30.00 are charged at £3.99 for recorded delivery.

All delivered parcels will require a signature upon receipt.

For larger parcels of 5Kg and over we will use a courier service.

International Delivery

International delivery is now 60% cheaper.  Standard delivery is just £5.99 per parcel upto 3Kg to Euoprean addressess and £16.99 to other desinations.

International Delivery times.

Europe - approximately 5 working days.

Rest Of The World - approximately 5 - 9 working days

 

Tracking Your Delivery
 

Shortly after your order has been processed you will receive an email with your tracking information and the delivery company details where you can track your order.

 

Our Returns Policy
 

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

We are not able to refund any items without tags.

 

Returning an item
 

We appreciate that in times it may be difficult to purchase a product over the Internet, especially when you can only see a picture and description of a product. Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 28 days of purchase.

However if the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Goods should be returned using a tracked service.  Gymking does not accept liability for goods lost in transit.

 

Processing Refunds
 

If you would like to return an item, we will refund you within 14 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

Only delivery charges for faulty products returned by you will be refunded in full.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

Exchanging an item


We are happy to exchange items upon receipt of the original item.  We do not refund any postage for exchanges.